To ensure that you can use our services, we will need to confirm your location. This is done using XPoint geolocation software.
Using XPoint
XPoint confirms your location to ensure you are using bet365 within permitted areas. Once your location is confirmed, you will be able to access our full range of products. XPoint is pre-installed on the bet365 app, however, if you are using a mobile or desktop browser, you will be required to download this.
Downloading XPoint
To download XPoint, follow the steps below:
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Navigate to the App Store/Google Play Store
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Search for XPoint
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Click the Get or Install button to download the app onto your device.
Location Services
For XPoint to work, you will need to ensure that Location Services and Notifications are enabled.
Location Services are permitted on your device by selecting Allow on the pop-up. Alternatively, you can enable location services by completing the below:
If you are using iOS, you can enable Location Services by:
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Going to Settings on your device.
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Selecting Privacy & Security
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Clicking Location Services and then toggle this to on.
If you are using Android, you can enable Location Services by:
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Going to Settings on your device.
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Selecting Location and then toggle this to on.
Bet & Payments Verification
XPoint verifies your location when you attempt to place a bet, deposit or withdraw. You are required to:
Mobile or Desktop App - Do nothing. XPoint will verify your location automatically in the background.
Mobile or Desktop Browser - Ensure that you have the XPoint plug-in installed and running on your device to proceed.
Upon successful verification of your location, your bet or transaction will be processed.
For guidance on how to place a bet, select the link {1}.
Unable to access your bet365 account from your current location
Your account may be blocked if you are detected in a restricted location. In these situations an error message will pop-up when you attempt to log in.
If you wish to discuss this further, Contact Us for assistance.
